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Latest Alive Blog

Speaking with the natives: Using live chat to humanize online sales for every generation

aliveDial-phone

Just about everyone nowadays uses the internet, no matter what age they are. Look around next time you’re in a coffee shop or an airport: everyone is online, regardless of their demographic.   In recent years, mobile usage and social media have become just as ubiquitous as the internet itself. Mobile devices absolutely transcend generational

Latest Articles

Speaking with the natives: Using live chat to humanize online sales for every generation

aliveDial-phone

Just about everyone nowadays uses the internet, no matter what age they are. Look around next time you’re in a coffee shop or an airport: everyone is online, regardless of their demographic.   In recent years, mobile usage and social media have become just as ubiquitous as the internet itself. Mobile devices absolutely transcend generational

Latest Community

Happy Holidays from WebsiteAlive

holidayCard-2013

From our family to yours, Happy Holidays!

Latest Community Involvement

Help WebsiteAlive and NonameFit raise money for medical research

ironmanteam

Ironman team seeks contributions to fight RSV, a lung infection that can be deadly in infants   From WebsiteAlive’s point of view, the Houston-based gym known as nonameFit (http://nonamefit.com) is family. Twice over.   For one thing, nonameFit is a client—an enthusiastic user of WebsiteAlive’s click-to-chat and click-to-call technologies. For another, one of NonameFit’s founders,

Latest Industry Guides

Turning Around Customer Complaints

sadCustomerHappy

No one likes customer complaints. Ultimately, though, every company has to face complaints head-on in order to stay in business. A great number of studies have shown that it’s not the complaints that cause customers to leave for good, it’s the way that the complaint are handled. Research shows that between 70 and 90 percent of

Latest Press Releases

We’re Growing Again!

Cast of characters: the WebsiteAlive team strikes a pose outside its new headquarters at 12603 Southwest Freeway.

We have expanded into a new location in Houston’s vibrant technology corridor due to the growth that is fueled by our award-winning live chat and click-to-call solutions, AliveChat and AliveDial. Check out our new digs! Click the link to read the full story! -> Full Story

Latest Release Notes

Reporting Beta is Live!

We’ve been working hard over the last few months and have redesigned our reports from the ground up to bring you a much better way of getting the data that you need.   Where To Find It Log in to the Administrator Panel and look to the left menu where it says ‘Reports (beta)’. This

Latest Service Status

SERVICE STATUS: Recovered

aliveguy

Update 2/23/2015 3:36 PM CST   During the last few days, there has been multiple interruptions in the WebsiteAlive system for some of our customers. The root cause was due to increased usage of our chat and tracking services from new and existing clients – and not seamlessly able to scale and handle sudden increased

Latest Uncategorized

WebsiteAlive is now integrated with Screenleap

  WebsiteAlive is now integrated with Screenleap (www.screenleap.com). Screenleap is the fastest and simplest way to share your screen to any device. If a picture is worth a thousand words, real-time screen sharing is worth a thousand words times infinity!   Faster Launch Times and Improved Reliability Compared to our previous screen sharing provider, Screenleap