Category Archives: Industry Guides

Turning Around Customer Complaints

No one likes customer complaints. Ultimately, though, every company has to face complaints head-on in order to stay in business. A great number of studies have shown that it’s not the complaints that cause customers to leave for good, it’s the way that the complaint are handled. Research shows that between 70 and 90 percent of […]

How To Turn Live Chats Into Sales

Live chat is simple to explain and simple to use. But have you thought about all the different ways you can deploy it to increase sales on your website? When your sales organization uses chat to its maximum potential, site visitors turn into customers and customers turn into product evangelists. 1. Anticipate visitors’ needs and […]

10 Best Practices For Live Chat

According to a 2013 article by Forrester Research, published in Forbes magazine, annual online retail sales in the United States are quickly closing in on the $300-billion-per-year mark. The 2013 figure was expected to top the previous year’s by 13%. Not only that, but more than 400,000 people in the U.S. are employed in some […]

WebsiteAlive Live Chat Buyer’s Guide

If you are reading this page, then chances are that you probably already know that it makes economic sense to implement live chat as a way to enhance the level of service that you are able to provide to your website visitors. Live chat helps businesses cut customer service costs while simultaneously improving the quality […]